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Using Negotiation Skills To Ensure Complex IT Agreements Do Not Fail To Deliver Optimal Value

Author: Craig

A recent study into business negotiations discovered that the biggest challenges faced by organisations and individuals are (a) the price/value trade off and (b) developing alternatives/generating options, respectively. A recent Fortune Magazine review in partnership with Miller Heiman (the complex selling methodology gurus) found that sales resources cited price as the number one reason why they lost deals.

There has been much talk in the IT sector on both the buy- & sell side about 'partnering' to produce solutions. The supporting data shows, it is doubtful whether this talk has translated into action.

Whilst most businesses would like to believe that they are engaging both clients & suppliers in a 'solution based' format, the role of price still dominates the process. This is due in large part to the failure of individuals to see the 'big picture' or to get involved in creative thinking. Our research & experience shows that one of the critical features of successful business negotiators is the ability to be creative & flexible.

Whilst many IT organisations have built their standing on the back of their innovative and creative technologies, it would seem that creativity is often limited to the design & engineering departments. One of the main drivers of human conduct is the tendency to avoid potential losses. When assessing information about the future, managers are more interested in avoiding possible losses than realising the exact same gains. This means that during negotiations that support complex and high value IT agreements, the focus is more often on managing risk to avoid potential deficits, rather than on finding innovative and creative ways to create additional value for all parties.

The more complex the transaction, the more vital it becomes to manage risk. Rather than just trying to avoid losses, we should actively focus on ways to create alternatives for common gain during negotiations.

To avoid falling into the price trap, ask yourself the following questions ahead of each negotiation and make this part of your negotiation strategy:

1. Vision
a. What are the key interests of all the parties to the transaction that will be satisfied by achieving a settlement?
b. How important will it be for each party to the deal to perform in a partnership mode?

2. Value
a. What are the specific objectives of all the parties to the transaction?
b. What are the limits associated with each of the objectives for all stakeholders?

3. Process
a. What assumptions have you made that you could confirm through questioning during disucssions?
b. How can you frame the negotiation so as to contribute to a collaborative, partnership based approach rather than a price centred negotiation?

4. Relationships
a. Do all parties have a similar desire for a lasting relationship?
b. How can you influence the 'climate' of the negotiation so as to support a collaborative approach? ('Climate' pertains to non-verbal, physical and cultural aspects.)

Once you have included these basic elements of preparation you will have time left to be initiative. Being innovative is not something that comes naturally to all of us but it is an important negotiation skill. Use one of the well known creativity methodologies such as De Bono's Six Thinking Hats, or the Disney Creativity Model to help you generate alternatives.

If you want to truly embrace a partnership method that delivers optimal value, you should waste no time in getting the creative juices flowing.

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